Privacy Policy
We respect your privacy and are committed to protecting your information. This Privacy Policy explains what data we collect, how we use it, and how it is protected.
1. Information We Collect
Device Information
We may collect non-personal technical data, including:
- Device model and operating system version
- Diagnostic logs and crash reports
This information helps ensure compatibility and service stability.
Usage Data
We may collect anonymized information related to app usage, such as connection duration, server selection, and performance metrics.
We do not log browsing activity, online behavior, or VPN traffic content.
User-Provided Information
If you contact support, we may receive your email address and any information you voluntarily provide.
2. How We Use Your Information
Collected information is used to:
- Maintain and improve service performance
- Diagnose and resolve technical issues
- Provide customer support
- Communicate important updates or notices
We do not sell, rent, or share personal data for advertising purposes.
3. Data Security & Retention
- VPN traffic is encrypted during transmission
- No activity logs or browsing data are stored
- Diagnostic data is retained only as long as necessary for troubleshooting and improvement
4. Third-Party Services
We may use trusted analytics or crash-reporting tools that comply with privacy regulations. These services receive only anonymized or aggregated data.
5. Children's Privacy
The app is not intended for users under 16. We do not knowingly collect information from minors. If such data is discovered, it will be removed promptly.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Withdraw consent
- Request information about how your data is used
You may contact us to exercise these rights.
7. Policy Changes
We may update this Privacy Policy to reflect new features or legal requirements. Updates will appear in the app. Continued use indicates acceptance of the revised policy.
8. Contact Us
For privacy-related inquiries:
Email: privacy@securegate-vpn-app.com